Privacy Policy

Privacy policy

SpaceXchange Ltd ("we", "us") is committed to protecting the privacy of visitors to this website and of the people we do business with. This policy explains what personal information we collect, how we use it and the choices you have.

Who we are

SpaceXchange Ltd, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom. You can contact us about privacy matters at paul@spacexchange.org.uk or on 0207 205 4486.

Information we collect

• Details you provide through our enquiry and appointment forms: your name, organisation, email address, telephone number, the property you are asking about and any message you send us
• Correspondence between us, including email and telephone contact
• Technical information about your visit to this website, such as pages viewed and the device and browser used, collected through standard server logs and, where enabled, analytics tools

How we use it

• To respond to enquiries and to arrange and hold consultations
• To provide our services and manage our relationship with you and your organisation
• To send confirmations and reminders about appointments you have booked
• To operate, secure and improve this website

We rely on our legitimate interests in running our business and responding to enquiries, and on the steps needed to enter into a contract with you, as the lawful basis for this processing.

Sharing

We do not sell personal information. We share it only with service providers who help us run the website and our business (such as hosting and email providers), with our charity partner where that is necessary to progress an occupation you have asked us about, and where the law requires.

Retention

We keep enquiry and consultation records for as long as needed to deal with your enquiry and, where a working relationship follows, for the duration of that relationship and a reasonable period afterwards to meet legal and accounting obligations.

Your rights

You have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, to object to or restrict its processing, and to complain to the Information Commissioner's Office (ico.org.uk). To exercise any of these rights, contact us using the details above.

Cookies

This website uses only the cookies necessary for it to operate and, where enabled, cookies that help us understand how the site is used. You can control cookies through your browser settings.

Changes

We may update this policy from time to time. The current version is always published on this page.